At 4ustock Team, customer satisfaction is our priority. Follow our policies for a seamless and secure shopping experience. Once an order is confirmed, refunds are not applicable. However, you may choose an alternative product before confirmation. If a product fails to be delivered on time or does not match the description, a refund will be granted. Refund Policy for Redeemed Products: Once redeemed, digital keys are non-refundable. Return and Replacement: If the ordered physical product is received in a damaged condition, a return will be applicable, provided that you have an unboxing video. If the product is out of stock, a refund will be issued; otherwise, it will be exchanged. Refund Processing: Refunds via bKash, Nagad, Rocket take 1 business day, and EPS (Easy Payment System) refunds may take 7-10 business days. Warranty: Warranty applies within the specified period. No warranty if policy terms are breached or time limit is exceeded. Additional Charges: If the refund is due to our error, we will cover the MFS fee; otherwise, it will be borne by the customer.